Ice Network

Contact Us

Customer Service

If you are having trouble accessing video, have questions related to your icenetwork account/subscription, or have any other site issue that requires assistance, and you can not find the answers in the icenetwork help section, then please contact us via email at or call our Customer Support toll-free number: 1-866-464-8499.

Customer Support Hours*

Monday-Friday: Noon-6 p.m. ET

We will be closed the following dates: December 24, December 25 and January 1.

*Customer service is open during all live events


If you have any comments, feedback or reaction related to icenetwork, we'd like to hear from you. Please send an email to

Sponsorship and Advertising

If you are interested in sponsorship or advertising opportunities on icenetwork, please send an email to


If you have any questions related to the purchases in the U.S. Figure Skating Online Shop, please visit the Contact Us section of the store website, or contact the Online Shop directly at or call 1-317-570-8900. This number is for merchandise/shop related customer service issues only. Please call 1-866-464-8499 if this is related to an icenetwork technical or Season Pass subscription issue.