Ice Network

Billing Information

Frequently Asked Questions

  1. How do I change the billing information or credit card number that my season subscription is billed to?
  2. Can I use a debit card to sign up?
  3. I have a billing question concerning my Shop purchase.
  4. How do I cancel my subscription?
  5. What is the icenetwork.com Refund policy?

1. How do I change the billing information or credit card number that my monthly subscription is billed to?

To change your billing, credit card, or account information, please click the Register/Login link and then the Wallet link in the left side.

2. Can I use a debit card to sign up?

Yes. You can sign up online using your credit or debit card.

3. I have a billing question concerning my Shop purchase.

If you have any questions related to the shop purchases in the US Figure Skating Online Store, please visit the Contact Us section of the store web site, or contact them directly via email at customer_service@usfsashop.com or call 1-317-570-8900.

4. How do I cancel my subscription?

You can cancel your subscription by calling Customer Support toll-free at 1-866-464-8499.

5. What is the icenetwork.com Refund policy?

icenetwork.com will honor any refund request for a seasonal pass subscription made within five (5) days of the purchase. To request a refund please call customer support at 1-866-464-8499 or send an e-mail to customerservice@website.icenetwork.com